Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after payment has been confirmed.
During periods of high order volumes, processing times may be slightly delayed. If this occurs, we will notify you by email.
Delivery Times
Estimated delivery times are as follows:
-
Mainland France: 2 to 5 business days
-
European Union: 4 to 8 business days
-
International: 7 to 15 business days
These delivery times are provided as estimates only and may vary depending on the carrier, destination, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you confirm your order.
Free delivery offers may be available depending on the order value or as part of promotional campaigns.
Shipping & Carriers
Orders are shipped using reliable and recognised carriers, such as La Poste, Colissimo, Mondial Relay, DHL, or an equivalent service, depending on the destination and delivery method selected.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
You will be able to track your parcel directly through the carrier's website.
Delays, Lost or Damaged Parcels
We are not responsible for delays caused by the carrier.
In the event that your parcel is lost or damaged, please contact us within 7 days of the estimated delivery date at the following email address:
We will do our best to find a quick and satisfactory solution.
Customs & Taxes
For orders shipped outside the European Union, customs duties or local taxes may apply. These charges are the responsibility of the customer and are not included in the order price.