Privacy policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at c2v.shop.n1@gmail.com. Please note that returns must be sent to the following address:

If your return is accepted, we will provide you with a return postage label and instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at c2v.shop.n1@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customised products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.

As above, your item must be in the same condition as when you received it: unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 working days. Please remember that it may take some additional time for your bank or credit card provider to process and display the refund.